Knowledge Base

Account

Is FantaPokas free to play?
Yes! FantaPokas is a free-to-download and free-to-play game; you can play games on FantaPokas whenever you want to play for free.
How do I verify my account?
A verification email will be delivered to the email address you've registered with us. Open the email and click on the link enclosed in the email to verify your account.
I didn't receive the verification email!
If you cannot find the verification email at your email box, please ensure that your verification email is not in the spam folder or blocked by spam filters of your email software. If you need to get a new verification email delivered, click "Get New Verification Code" at the bottom on the Verify Email screen.

If you still have a problem with validating your account, please contact us for further help.
I forgot my password!
If you don't remember your account password, click “Forgot Password” at the login screen. You’ll be prompted to enter your Player ID and email address, and a temporary password will be sent to you. This password will expire after 24 hours, so make sure to log in and change it as soon as you can.

Billing

What is FantaBall?
FantaBall is a virtual currency that is used for purchasing goods or services in the FantaPokas world.
How do I get the FantaBalls?
FantaBall can be purchased directly from Shop or earned through various offers. To purchase FantaBall, please click on Buy FantaBall in the Shop. To earn FantaBall, check the offers listed on Earn FantaBall; there are various links that will allow you to earn FantaBalls such as by downloading software or taking part in a questionnaire.
I cannot find FantaBall after completing an offer at Earn FantaBall.
Depending on the offer, it may take from a few seconds to several days for the offer to credit into your account. To see the Earn FantaBall status, click on Missing FantaBall on the Earn FantaBall screen. Please contact offer support for any missing credits on the status page.

Technical Support

It says "Connecting to server" but doesn't seem to get to the main lobby forever.
This may occur when a poor connection or a network interruption to the server has occurred. Please close the game program and allow a few minutes before you restart the program. If you still have the problem, please contact us for further help.